I. Turnaround time for wedding projects

Average turnaround time for standard types of wedding videos is:

Teaser 1-2 min - up to 5 days

Highlights 3-15 minutes - up to 7 days

Film 20-120 min - up to 10 days

Highlights + film - up to 10-12 days

Highlights + film + teaser - up to 12 days

1. For other types of wedding video or for individual wedding video packages, the terms depend on the amount of work. The approximate turnaround time is provided by the manager when agreeing on the details of the order.
2. If the deadline needs to be shortened, then +50% is added to the specified amount for the project. The client must inform us about the urgency and deadline of the project before we start working on it.
3. The deadline does not include the time until the prepayment for the project is made. The exception is a special offer for the first order, when we offer to make a video without prepayment.
4. Delay on the part of the client (for example, in making prepayment, providing all the materials necessary for editing) leads to a shift in the project deadline.

II. Turnaround time for commercial and YouTube projects

Average turnaround time for commercial and YouTube projects is  (the turnaround time is estimated for 1 project only):

Horizontal videos:

Standard Package - up to 8 days

Advanced Package - up to 10 days

Custom - from 2 to 14 days depending on volume and complexity

Vertical videos:

Standard package - from 2 to 3 days

Advanced package - up to 5 days

Custom - from 2 to 7 days depending on volume and complexity

Turnaround time for commercial and YouTube projects can be reduced:

Standard turnaround time — no extra charge, deadlines according to the package.

Fast turnaround time — completed 40% faster, extra charge +20% to the cost.

Urgent turnaround time — completed 75% faster, extra charge +35% to the cost.

The delivery time is calculated from the moment of receiving the prepayment for the project, as well as receiving all materials for editing and agreeing on the technical assignment with the client.

Exact delivery dates may vary depending on the complexity and volume of the project.

III. Wedding projects

1. One project equals one wedding (or event).
2. One project can include several videos as long as they relate to the same wedding and were ordered as one package at once.
3. Special conditions and discounts can only be used one per project. They are not stackable.

IV. Special offer for first-time order of wedding videos

1. Only companies, photographers, and videographers can use the special offer for the first order.
2. Upon completion of the video, we send it to the client for verification with a watermark.
3. The watermark is provided only in the first project, all subsequent projects will be without a watermark on condition of prepayment.
4. After full payment for the project, we remove the watermark from the video. We also send it available for download along with the project files.

V. Work process on wedding projects

1. Before starting work on the video, the client and the manager agree on all the details of the project: footage, editing requests, examples, music, additional materials, deadline, etc. Based on this information, the manager informs the client about the price, deadlines, and other details of cooperation before starting work on the video. For questions regarding cooperation and working on the project, the company's managers are always in touch.
2. The client must communicate his clear and relevant request, provide all materials for editing, examples, and inform the amount of footage in GB or hours of shooting. The price for the project is based on this information, as more footage is charged for a larger amount of material. Large projects are those that have:

- more than 4 cameras (drones are not included),

- more than 1TB,

- more than 10 hours of filming,

Each additional camera + $50 to the order

3. When everything is agreed, we send an invoice for prepayment. Alternatively, the client can pay for the project on their own using the details provided. The payment method can be agreed with the manager. Payment is processed to a Payoneer account. We can start working on the video only after receiving 50% (or 100% at the client's request) of the payment for the project. The exception is a special offer for the first order.
4. In the process of working on the video, the client's request, terms of cooperation, agreements and price cannot be changed. For example, we will not be able to change the type and style of the video while we are working on it.
5. Once it's ready, we send the video to the client for review via frame.io. At this stage, we also send an invoice for the remaining payment.
6. If, after review of the video, edits are required, the client has three rounds of free edits. You can read more about the terms of working with edits below.
7. We can send the video available for download, without a watermark, with the project files only after full payment for the project has been made.

VI. Work process on commercial and YouTube projects

1. Before starting video editing, the client and manager agree on the details of cooperation and all project details. The manager must provide the client with information about cooperation and the work process. The client must communicate his clear and relevant request, provide all materials for editing, examples, and answer the manager's questions about the details we need for work ( see list of details below)
2. To make these types of videos, we need to know the following details:

• Is it a vertical or horizontal video?
• How many videos do you want?
• The length of your footage in minutes
• The size of the footage in GB
• The number of cameras
• The resolution, for example (4K video)
• Example
• Are subtitles required?
• Is in-depth color correction required?
• Is sound work required?
• Do you need basic text inserts or simple graphics?
• Do you need complex graphic elements?
• Do you need to reformat the video for social media?
• Do you need a project file?
• Urgency, your deadline

3. Based on this information, we estimate the price for the project , the turnaround time, and create guidelines for editing.
4. We work on a 50% (or 100% at the client's request) prepayment basis. Payment is made only to a Payoneer account.
5. Once the prepayment has been made, our editors will begin editing the video.
6. In the process of working on the video, the client's request, terms of cooperation, agreements and price cannot be changed. For example, we will not be able to change the type and style of the video while we are working on it.
7. Once it's ready, we send the video to the client for review via frame.io. At this stage, we also send an invoice for the remaining payment.
8. If, after review of the video, edits are required, the client has three rounds of free edits. You can read more about the terms of working with edits below.
9. Each additional round of revisions costs $50 extra.
10. We can send the video available for download only after full payment for the project has been made.

All further terms and conditions are applicable to both wedding and commercial projects.

VII. Company's obligations

1. Provide services to the customer in a timely and highly qualified manner
2. Upon completion, provide the customer with the finished video and project files
3. At the request of the customer, inform about the current status of the service
4. The Parties undertake to ensure proper protection of personal data from unlawful processing, as well as from unlawful access to them, including taking the necessary measures to prevent the disclosure of personal data by employees and/or other authorized persons of the Parties to whom such personal data was entrusted or which became known to them in connection with the performance of their duties
5. If the client cancels the services BEFORE the start of work on the video, the company undertakes to refund the prepayment in full. In this case, the client pays all fees for the refund.
6. If necessary, the client can book a call with a manager to discuss the terms of cooperation or project details. The maximum call duration is 30 minutes.

VIII. Terms of working with edits

1. An edit is a minor change to an already edited video that does not change its structure, concept, or duration by more than 10-15%.
2. Edits include:

- replacing or deleting fragments,

- text correction,

- minor adjustments to color, subtitles, or sound,

- rearranging scenes without changing the script logic.

3. This is not considered an edit and requires a separate order:

- full or partial re-editing of the video,

- changing the concept or stylistic format,

- editing a new video with a different set of materials,

4. All edits should be sent in one list with specific requirements for changes in each round. The client should let us know when they have completed the review and preparation of the list of edits so that we can start working on them. Any additional separate messages after the approved list are not taken into account.
5. A request for even a single change in the video will be considered a round of edits.
6. The client can send the list of edits directly in the comments to the video via frame.io or through the channel where they communicated with the manager.
7. If the client forgot to send certain required material before working on the video or did not inform about certain editing requests, then the subsequent introduction of these changes will be considered as edits.

Free edits:

1. The client has three free rounds of edits if they are requested within 1 month from the date of delivery of the first version of the project.

Additional edits:

1. Additional, chargeable edits are those that are sent after 1 month from the date of delivery of the first version of the project.
2. Also, all subsequent rounds of edits after the third will cost extra.
3. The price for additional edits is calculated individually, depending on the amount of work that needs to be done.

X. Terms of payment

1. We use Payoneer for invoicing.
2. In order to begin editing the video, we require a prepayment of 50% of the total project cost. Until the client makes a prepayment for the project, it is not considered confirmed. The exception is a special offer for the first order for a wedding project.
3. Payment for the project is made after the video is reviewed and approved by the client. After full payment is made, we send the video without a watermark and with the project files.
4. If desired, the client can choose a 100% prepayment. If the client chooses a full prepayment, we will promptly deliver the video available for download and the project files upon approval.
5. After the project terms are approved, the price quoted by the managers is fixed and cannot be reduced.
6. The client makes payment in USD. Conversions from other currencies are made by the client.
7. If the client does not approve the project, does not want to use the video, and does not pay for it, we reserve the right not to deliver the video to the client.
8. When paying Payoneer invoices, the program charges a transfer fee. This fee is covered by E.V.Editor.

XI. Additional videos

1. Additional videos are those that were not included in the package that the client ordered before we started editing the initial project.
2. Any additional videos ordered after we started editing the initial project are considered a separate project, even if they are related to the same wedding or event.

XII. Copyright

1. Copyright for the completed project belongs to the creator until full payment is received. After payment, the client receives full ownership and rights to use the video.
2. In case the client does not pay for the project, the copyright remains with the creator.
3. The video can be used for our portfolio with the customer's consent. Your logos and ownership are retained. At the client's request, we can remove your logo if you allow us to use the video for the portfolio.
4. If you would not like us to use your projects for the portfolio, please let us know when discussing the details of cooperation. We respect your decision.
5. The client can request the removal of the video from the company's portfolio at any time, regardless of prior consent. We undertake to remove it within 7 days after the request.

XIII. Material responsibility

1. The client is responsible for providing all the necessary materials (photos, videos, music) before starting the project.
2. The client can provide their own music to be used in the video or provide us with a choice. If the client has a request that the music in the video should be copyright-free, they should inform us about it when agreeing on the details of the project.

XIV. Additional services

1. If the client wishes to receive additional services or changes to the project that are not covered in the initial contract, these services may be subject to additional payment. The cost and volume of additional services are discussed and agreed with the client before the start of work.

XV. Confirmation of the terms of cooperation

1. If the client does not agree with the terms of cooperation, they can contact us to discuss individual conditions before starting work on the project. Otherwise, we consider this as acceptance of the terms of cooperation.
2. The terms of cooperation cannot be revised and formed individually in the process of working on the video. However, we are open to discussions before starting work on the next project.
3. We reserve the right to terminate cooperation in case of systematic violation of the terms of cooperation by the client, improper communication (aggression, personal insults, threats). We provide our clients with transparent, clear and mutually respectful communication and expect the same from our clients.

Please do not hesitate to contact us if you have any further questions or clarifications. Thank you for your cooperation!